Terms & Conditions
Terms & conditions
In these terms, 'us' and 'we' mean Fenmoormountain Machinery as the retailer and ‘you’ refers to you as the customer. All items purchased from us are subject to the terms & conditions set out here and the additional pages to be found in the Privacy Information section of this site. Please ensure you have fully read & understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms & conditions laid out and are bound by them.
We have made every effort to accurately represent the products on this website, but errors can occur and we reserve the right to change the details without notice. The product information includes details which we have sourced from third parties and which we make available free of charge. We have taken reasonable care when selecting those third parties, but we have no control over the information itself and we do not accept any responsibility for its accuracy. Because we sell both “as new” used and sometimes dmaged stocks the description should be read carefully, We adjust the price to allow for condition . By purchasing items on out site you acknowledge that they must be inspected and installed bya competent person before use. We use pictures of the actual items and will supply any further information not included in the desription on request.
Ordering from Fenmoormountain Machinery
By placing an order with us on this website or over the telephone the customer agrees to purchase the item(s) in question. Once an order has been placed by the customer a confirmation email will be sent which acknowledges receipt of the order placed. Acceptance of the order takes place when the confirmation email is sent. The contract formed at this point relates to the products listed in the dispatch confirmation email, and we are not obliged to supply any further products (regardless of order time).
We reserve the right to refuse an order. Such refusal may arise from, but is not limited to, us being unable to authorise payment for the order.
When placing an order the customer must ensure that their email address entered is correct & their mail box is in full working order so they are able to receive confirmation emails that are sent once their order has been accepted.
Contracts formed between you and us will be governed according to English Law, and as such, any disputes which may occur shall be subject to the jurisdiction of the English courts.
Every effort is made to ensure that product prices are accurate at all times. We reserve the right to change the prices without notice but any such changes will not affect orders that have already been placed. If the price of an item is reduced after an order is placed the difference will not be refunded.
The price shown per item is the total amount to be paid plus a postage contribution that is identified in the shopping cart. Please note however that there is an additional charge for Highlands, Islands and offshore, UK Special Delivery and pallet services
Please ensure when purchasing items that you are aware of the total purchase price. The total amount payable, including delivery charge, will be displayed before you place your order. You are responsible for checking prices at the time the order is placed as prices are subject to change without notice.
Payment in full is required before any items are dispatched. Where a payment has been made by debit or credit card, the card will be debited immediately after the order is accepted. Therefore if any item is subsequently cancelled a refund will be credited back to your account.
By purchasing goods using a debit or credit card, you are confirming that the card being used is yours & that you have no objections to us performing any authorisation checks which we deem necessary.
All debit and credit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. In addition, in the interests of preventing fraudulent use of debit and credit cards, we reserve the right to validate the names, addresses and other information supplied during the order process against commercially available records (e.g. Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from us you consent to such checks being made.
We may need to contact you by letter, telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. All information provided to us will be treated in accordance with the Data Protection Act 1998. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.
By registering as a customer you are confirming that you have read & fully understood these Terms & Conditions. You will then receive many benefits of registration, which include you being able to check the status of your current purchases, view the details of your previous purchases and order new items without having to enter all your details again, thereby personalising your shopping experience with us.
Registered customers can ask to be removed from any of our records we keep for information purposes by emailing us details on our contact page, or telephoning us on 01392 580 418
We despatch all items either to an agreed date or within two days of payment of invoice, This allows us to sort, check and pack items ensuring they get to you as described and int eh same condition they left here. Orders received Saturday & Sunday we would expect to despatch on the Tuesday following.
Most deliveries under 2 kg will be made by Royal Mail, but for larger and heavier items an alternative courier will be used. We consign on a 48 courier service to UK mainland but unfortunately couriers don't guarantee this so extra time must be allowed. Delivery to the Highlands and Islands takes up to an extra 2 days and depending on the item can attract a surcharge from the courier that we have to pass on. We will always make our own enquiry for cheaper prices if applicable. Delivery will be attempted according to the terms and conditions of the courier. Any subsequent delivery attempts or refusal is the responsibility of the customer and as such all charges incurred by us will be passed on to the customer.
Responsibility & Ownership
The responsibility for the goods transfers to the customer upon delivery, except in cases where the products received are damaged or the incorrect products have been delivered by us. Liability for items which are lost or damaged after delivery will belong solely to the customer. Ownership of the products will pass to the customer on delivery of goods.
Certain items on our website may be available as part of promotional offers in a sale. We reserve the right to modify, alter, discontinue or terminate such promotions at any time for any reason whatsoever without notice.
Goods can be returned to us within 14 days of purchase, in their original packaging and in saleable condition, for a full refund or exchange for the following reasons:
If the product is faulty (an inspection will be carried out)
If the wrong item has been dispatched
For change of mind returns Please note that the cost of return postage is at your own expense.
If you wish to return goods, please email us through our contact us page to arrange their return, or telephone us on 01392580418.
Please include a note stating your name, address, telephone number and reasons for the return or details of the exchange required. Failure to do this will result in a delay processing your return.
Cancelling your order
Under the Consumer contract regulations you have the right to cancel your order from the time of order to 7 days after purchase for a full refund.- purchase price and outward postage element where appropriate . To cancel an order you must inform us in writing (by email or post) within 7 days of purchase and return the item(s) to us post paid in the condition they were shipped. .
We acknowledge the trade mark rights in trademarks appearing in this website that belong to third parties.
This site and the materials and products in this site are provided "as is" and without warranties of any kind, whether expressed or implied. We sell new, as new and used items .To the fullest extent permissible pursuant to applicable law, we disclaim warranties, expressed or implied, including but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. we do not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. The above limitations may not apply to you. Any disclaimers do not apply to consumer purchases.
Limitation of liability
We shall not be liable for any general, special or consequential damages that result from the use of or the inability to use, the materials on this site or the performance of the products. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply in all circumstances.
Should you require further clarification on our terms and conditions or have any comments, questions or complaints please do not hesitate to contact us and we will be happy to assist you further.
Limitation of liability in these terms, 'us' and 'we' mean Fenmoormountain Machinery as the retailer and ‘you’ refers to you as the customer. All items purchased from us are subject to the terms & conditions set out here and the additional pages to be found in the privacy section of this site. Please ensure you have fully read & understood the terms and conditions before ordering from the website. By placing an order with us you are accepting that you agree with the terms & conditions laid out and are bound by them. Errors and omissions excepted.